Customer Support: UK and Europe

Before contacting customer support, please consult the technical help file. It contains the answers to some of our most frequently asked questions and may quickly and easily provide a solution to your difficulty. If after reviewing the technical help file you are still experiencing problems, please feel free to contact us through any of the online services listed.

In order to assist us when dealing with your difficulty, please have the following information ready when you call.

  1. Complete product title.
  2. Exact error message reported (if any) and a brief description of the problem.
  3. What operating system you are using (e.g., Windows 95 or DOS)?
  4. What kind of processor does your machine have (e.g., Intel PentiumŪ 90)?
  5. What kind of video and soundcards does your machine have (e.g., Diamond Stealth 64 video, Sound Blaster)?
  6. Are you using a joystick? If so, what brand and model? What is it using as a game port (e.g., soundcard, dedicated game port)?
  7. How much free disk space do you have?
  8. How much RAM is in your machine?

If you are experiencing difficulty with the multiplayer or online portion of the product, please assist us by having the following additional information ready when you call.

If you are using a modem:

  1. What kind of modem is on each end (brand, model, speed, internal or external)?
  2. Do you have more than one modem?
  3. On which port is each configured?
  4. Does Hyperterminal (or any other terminal program) work with your modem? This is an easy way to test whether or not your modem is configured correctly.
  5. At what speed are you connecting?
  6. Have you made sure data compression, error detection, and flow control is turned OFF? Refer to your modem’s manual to do this.

If using an external modem:

  1. What kind of serial card is being used?
  2. Do you have a seven-wire serial cable?

If you are on a LAN:

  1. Can you see other computers on the network?
  2. What is your network configuration?
  3. What brand of network card do you have?
  4. What network software are you running? What version number?

Online Services with Activision Forums, E-Mail and File Library Support

For support via the web please visit http://www.activision.com/support or e-mail support@activision.co.uk

CUSTOMER AND TECHNICAL SUPPORT IN EUROPE

For Customer Support you can contact Activision in the UK on + 44 (0)1895 456 789 between the hours of 1.00pm and 5.00pm (UK time) Monday to Friday with the exception of holidays.

For Technical Support, please contact: + 44 (0)990 143 525 between the hours of 9:00am and 5:00pm (UK time) Monday to Friday with the exceptions of holidays.

For Technical Support and Customer Service in areas not listed, please contact your local distributor or Activision via online. (Please note the online support is available in English only).